Deliveries & Returns

 

Where do we deliver to?

We deliver Australia wide with Australia Post delivery direct to you

we can also deliver to any Australia Post Parcel Lockers or Parcel Collect address .

All parcels ship in discreet unmarked packaging to protect your privacy.

 

How much will it cost for my order to be shipped?

All Wholesale orders ship for $20

Express Delivery is available on request.

 All orders are shipped via Australia Post. All orders include Signature on Delivery 

 

Can I track my order?

We’ll send you an email with a tracking number for your order once it’s shipped.

It is also useful if you leave your phone number with the order incase there are any issues that need your confirmation.

Please check that the address details are correct when placing the order. It’s important that you use the correct name on the order, as if the parcel is for any reason undeliverable and goes to a post office, they will need to match ID with the name on the parcel.

Return to Sender:

If you choose,  we can have your return address listed on postage the shipping labels for dropship orders.

If a parcel is un-deliverable or not collected from a post office, it will be returned to sender. 

 

Can I Cancel My Order?

We often ship very quickly after an order is placed so there is no guarantee we can cancel an order. We recommend sending us an email as soon as possible to request cancellation.

If you notice you have entered the wrong address immediately after placing your order – please email us as soon as possible. If you require a change of address after your order has been shipped there may be a fee imposed by Australia Post for the diversions which will be billed to you.

 

Will my order be shipped discreetly and unmarked?

Of course! We pack and send all orders in plain packaging. You can get your order shipped to your workplace and there won’t be any branding that says Happy Rasta. We offer discreet and unmarked packaging to give you confidence when ordering from our site.

 

I haven’t received my order yet, where is it!?

Please keep in mind that deliveries can be delayed in the post during holiday periods. Please check the status of your order on the Australia Post website using your tracking details provided. If you have any questions about your order, please contact us at info@happyrasta.com.au

 

Can I return my order?

Due to the nature of the items we sell, unfortunately we’re unable to accept returns (except for warranty items). Please ensure you select the correct items before placing your order. If you have any questions about an item, please contact us at info@happyrasta.com.au before placing your order.